Call Center Automation by QliqSOFT

Streamline Patient Workflows and Prevent Agent Burnout

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Control High Call Volumes. 

Provide your agents with the tools they need to resolve calls via automation. Drive First Call Resolution rates by leveraging our AI-driven chatbots and searchable FAQ libraries.

Reduce Agent Variability. 

Control the conversation with AI-driven chatbots. Our platform gives you the power to write the script and determine at which level(s) agent escalation is necessary.

 

Dynamic FAQ content allows you to provide educational articles and rich content to users instantly, improving their access to information and ability to self-service.

After being triaged by a chatbot, 64% of agents were able to utilize direct interactions with patients to resolve more complex issues.

Download the Whitepaper
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How Can Chatbots Help?

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Automate Intake

Speed up processes by collecting information from users before connecting with an agent.

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Free Up Agents

Make the most of your resources. Give agents "time back" to focus on complex tasks.

Caller Triage

Caller Triage

Hang up that phone and get resolutions quicker by routing virtual chats to the right agents in real time.

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Quality Control

Improve the caller's ability to self-service with a searchable FAQ library while reducing variability.

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83% of consumers prefer chatbots over humans for customer support.

Eliminate Language Barriers.  

No more "press 1 for English, 2 for Spanish". Quincy chatbots intuitively translate to the user's preferred language based on how the accessing device (mobile phone or computer) is set up. Agents can be assigned  based on languages they’re comfortable supporting and everyone has a frictionless experience!

Still need more assistance? Agents are able to request video conferencing with users and, if needed, can add-in third party translators or sign language interpreters.

 

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Ready to Improve your Call Center Workflow?

Take a deeper dive with a demo tailored to your organization and your needs.